Frequently Asked Questions (FAQs)

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How do I get my prepaid products?

Products that paid for are delivered to the customers’ doorsteps within 24 hours.

What is Cash On Delivery?

Payments are made for the orders in cash at the moment the shipment is delivered to your doorstep.

Can I get all products in my order at once?

No, because we get products from different vendors. However, if products are of the same category, we can deliver them to you at once.

Do I pay for the shipping of my products?

No, At Bratha we offer free shipping for the products that are delivered in Uganda.

Can I return back the products?

Yes, products can be returned back if they are not of the customers’ choice .Please note that only unsealed products will be accepted.

How long does it take to receive the products bought?

Products are delivered to their respective customers within 24 hours.

About Returns Poicy

If the product you receive is damaged,defective,counterfeit or not as described on the website, subject to return of the affected product to us with in 14 days of its delivery and satisfaction of our assessment and validation process.